Frequently Asked Questions

To delete your DancePlug account, go to your 'my account' page and click on 'delete account'.

Be advised that all your content, information, credits or/and online class rentals will be lost at the time of deletion. You may sign-up with DancePlug again at any time, however you will have to start from scratch.

All visitors and users of the site may see your Profile, which includes your basic information, about, status, stats, résumé, socila media, photos and videos. However only registered members of DancePlug can see the following contact information (provided that you entered those fields): contact #, e-mail and website.

Make sure you are logged into your DancePlug account. Simply go to your 'my account' page, and enter your new password.

If you have forgotten your password, click on the forgot password link. All you have to do is provide the email address you registered with and an email will be sent to you. This email will contain a one-time login link. Click on the link and you will have access to you DancePlug account. Do not forget to go to your 'my account' page and create a new password.

Please follow the steps below to resolve this issue:

• Delete your browser's cookies and temporary internet files, then close all your browsers and try signing up again.
• Make sure you didn’t add any spaces at the end of your email address.
• If you are still having trouble after the above steps, please contact us.

Please follow the steps below to resolve this issue:

• Check your email application's spam or junk folder or filter.
• Check that you’re trying to login using the correct email address.
• Please note that some emails may be blocked by your ISP (internet service provider).
• Try signing up again as you may have entered your e-mail incorrectly the first time. Make sure to check spelling when signing up again.

From our Sign Up page, just provide us with the type of account, your name, email address, location, occupation and date of birth (see our Terms of Service for age eligibility). After you complete the sign up form, an email containing your login information will be sent to the address you provided.

Do not forget to change your password once you have logged into your new DancePlug Account.

A Forum is a place of community interaction where you can look for answers, post questions, share ideas and help others with their queries.

Check out DancePlug’s Forum.

Members and non-members can read your blog. However only logged-in members can leave comments on them.

All registered members have their own personal blog.

A blog is like an online journal, where you can enter anything you like, such as commentaries or description of events.

You can format your blog entries like a basic word document, you can also add photos, videos and links.

DancePlug supports the following popular social medias:

• Facebook
• Twitter
• Youtube

If you wish to include your social media on your profile, hover over the 'home' main navigation tab, or the Fusebar 'profile icon' located at the bottom of your browser page (you must be logged in) and choose 'edit basic info'. Add your specified usernames/urls. Please test all links to make sure they are working.

'Send profile' is an easy way for Pluggers to send an invitation for others to view their profile.

For example, you could use 'send profile' for a job you are submitting to. The receiver will receive an email containing a short message from you along with your main picture, occupation and a link to your profile. If you are an online dance class faculty member your classes will be included as well.

'Send profile' is a great tool to promote yourself and make connections.

On your profile page, you can let other Pluggers and non-Pluggers know what you are currently working on. This is a great tool to promote and keep you followers, friends and peers informed.

To add videos to your profile, hover over the 'home' main navigation tab, or the Fusebar 'profile icon' located at the bottom of your browser page (you must be logged in) and choose 'edit videos'. Use the uploader on the right side. Enter a title and tags (for searching purposes), which you can change later.

• To sort the order of your photos, select 'enable sorting', and use the left arrows to drag and drop to the desired order.

Please follow these steps, to resolve the issue:

• Your photo must be a JPG, GIF or PNG file;
• Your photo must be lower than 2MB in size;
• You must enter a title;
• Check the box to certify you own the rights to publish the photo you wish to upload;
• If you are still having trouble after the above steps, please contact us.

Your main picture is the photo that shows on your profile page.

The first photo you upload will automatically be set as your main photo and thumbnail (avatar). If you upload more than one photo, you may change your main photo by selecting 'enable sorting', and use the left arrows to drag and drop to the desired order.

Your thumbnail (avatar) will be the image that represents you throughout the network. It can be different from your main profile photo.

To set your thumbnail (avatar), hover over the 'home' main navigation tab, or the Fusebar 'profile icon' located at the bottom of your browser page (you must be logged in) and choose 'edit photos', drag a photo below and drop it on the thumbnail to the left. This will be viewed on your homepage, comment board, comments, forums and blogs.

To add pictures to your profile, hover over the 'home' main navigation tab, or the Fusebar 'profile icon' located at the bottom of your browser page (you must be logged in) and choose 'edit photos'; then use the uploader on the right side. Enter a title and tags (for searching purposes), which you can change later.

Yes you can print your résumé from DancePlug. Go to your profile, select the résumé' tab, and press the 'print' button.

The printed version will contain your main picture, basic info and résumé.

Hover over the 'home' main navigation tab, or the Fusebar 'profile icon' located at the bottom of your browser page (you must be logged in) and select 'edit résumé'.

Choose the category and enter your credits in the columns provided. You can reorder your entries by clicking the 'enable sorting', and use the left arrows to drag and drop to the desired order. To move an entry from one category to another, use the arrows on the right side.

You may enter up to 3 occupations and 5 dance styles.

You can update your profile information by either using the main navigation bar or the Fusebar:

• Hover over the 'home' main navigation tab, and you will notice a drop down will appear with several options. Choose what you wish to edit: basic info, status, representation, stats, résumé, photos, video and send profile;

Your 'friends box' shows the thumbnails of randomly selected friends. The members displayed will change every time the page is refreshed. To see all your friends, go to your 'my community' page.

There is no way to pick the friends that show up in that box.

There are two ways to remove a friend:

• Go to the 'my community' tab, and click on the 'remove friend' button next to your friend’s info.
• Go to your Friend’s Profile page and click on the button 'remove friend' in the right column.

If you select this option, you will be removed from their Friends List as well. The Plugger removed will not be able to request a friendship. If you wish to be friends again, you will need to initiate the friend request.

There are different ways to make friends:

• Use the DancePlug Search to find people you know and then click the 'add friend' button on the right. If they are already your friend, the button will read 'remove friend'.
• If you already are viewing a Profile, click the 'add friend' button in the right column.
• You can also see Pluggers 'you may know' on your home and my community pages.

Friends is a two-way relationship, as a follower is only one-way. Being a friend with another member, allows both you and your friend to see each other’s updates in the Pulse (new info, photos, videos, status updates, etc...).

As a follower, a Plugger gets to stay updated with the Followee’s work (change of info, new photos, videos, status updates, etc...) - but the Followee does not have any connection with its followers unless they become friends.

Your event can be featured up to 1 month prior to the date (or first date) of your event.

You will reach a greater audience by featuring your event, as your event will appear:

• In the featured events slideshow located on the private homepage and events calendar;
• In an episode of the DancePlug Dish*;
• As part of our weekly newsletter sent to all members*.

Please allow 3 business days for your event to be published, from the date you submitted it.

However your event cannot be posted in the Events Calendar if:

• It is a regular event (such as a weekly class);
• It is spread over a period of more than a month;
• It does not have specific dates;
• It does not have a specific location;
• It is not dance related.

To make changes to a submitted event, follow these steps:

1. Go to your 'my account';
2. Choose the 'activity' tab;
3. Choose 'listed event';
4. Find the event you wish to edit (if you have several), and click on 'edit.'
5. Once you have finished click on 'update event.'

It is very simple to have your event listed into the Events Calendar: Follow this link to enter your event, add as many details as possible. A DancePlug Team member will then post your event within 3 business days.

You may view all your listed events by viewing your 'my account' page. Go to 'my account' page, choose the 'activity' tab, and view your 'listed events.'

You can find shows, master classes, conventions, festivals and many other dance related events, from across the globe.

If you have an event you wish to add to the Calendar, you may list it for free. If you wish for your event to reach more viewers, you may feature it! Go to the store to get your event featured.

A Plugger is a registered member of DancePlug who can have a Career Profile or a simple account.

Yes, it is free to register and establish your account on DancePlug. You can then create your Career Profile, receive your own personalized web link (www.danceplug.com/your-name) with the ability to include your info, résumé, pictures and videos, location, status and social media. You can have access to all sorts of information, such as articles, interviews, the DancePlug Dish, demo videos and more.

Danceplug is for anyone who has the slightest interest in the dance world!

DancePlug is for you, if you are a:

• dancer - promote yourself and showcase your talents by posting basic info, résumé, pictures & videos, learn the latest dance trends, watch interviews, film demo videos and so much more;
• choreographer - showcase your work and find dancers to enhance your next production;

Talents interested in your audition may submit through DancePlug in one-click. A standard e-mail will be sent to you, including a link to the applicant's DancePlug profile. Profiles may contain basic information, stats, representation, status, résumé, photos, and videos.

The advantages of using submissions via DancePlug are:

• reduces paper (go green)
• instant application, no dependence on the postal system
• no more attachments of all kind and sizes crowding your e-mail download folder

To make changes to a listed audition, follow these steps:

1. Go to 'my account';
2. Choose the 'activity' tab;
3. Choose 'listed audition';
4. Find the audition you wish to edit (if you have several), and click on 'edit'.
5. Once you have finished click on 'update audition.'

Please note that your updated audition may take up to 3 business days to be re-published.

To post your upcoming audition, simply fill up our audition form, and a DancePlug Team member will add it to the audition listings within 3 business days.

You may view all your listed auditions from your 'my account' page. Go to 'my account', choose the 'activity' tab, and view your 'listed auditions'.

All necessary details on auditions are accessible once subscribed to the Audition Plan. Without a subscription, a Plugger may only view basic information.

DancePlug’s Insider Tips include all sorts of dance-related information, such as auditions, interviews and articles.

• Auditions: choose from hundreds of auditions!
• Interviews: listen to what professionals have to say.

Unfortunately you cannot restore deleted messages. You do however have a one time undo after you have deleted a message.

By default, you will receive notifications for new messages. You can change your preferences by going to your 'my account' page and adjusting your settings on the 'notifications' tab.

In your new message, copy and paste a link to any sort of media (blog, news article, website, video, music) within your message.

You currently cannot attach files to a message. However you may include weblinks.

There are two ways to communicate:

1. From a Plugger’s profile - You can choose to send a message while viewing a Plugger's profile page by selecting the 'send message' in the right column.
2. From your mail - Select 'write new message' tab, and type in the name of the member(s) you would like to message.

Yes, by default you receive an e-mail notification when a new note has been posted on your comment board. You can change your preferences by going to your 'my account' page and adjusting your settings on the 'notifications' tab.

Unfortunately, you cannot attach a file to a Comment Board. You may only attach weblinks.

Only your DancePlug friends can see your comment board.

The comment board is for your friends to pin notes or quick messages on. You can always remove comments.

Please check the following, if you cannot view a rented Online Dance Class:

• Make sure your Online Dance Class rental has not expired: if you are not on a subscription, Classes are viewable for 10 days from the date of rental.
• If you have a slow connection, the video might be taking time to buffer (you are required to have DSL to be able to view Classes)

To be able to view videos seamlessly, you need:

• a DSL connection or higher
• Adobe Flash 10.0 and up installed (click here to view what Flash version you have).

Your 'my classes' box on your Homepage shows randomly selected rented Online Dance Classes. To see all your rentals, go to 'my classes' tab on the Classes page.

There is no way to pick the Classes that show up in that box.

Online dance classes rentals have different expiries:

• If the credits used were purchased through an On-The-Go pakcage, a user can view the rented class for 10 days.
• If on a monthly subscription, a member keeps all the rented Online Dance Classes until the subscription is cancelled.

Credits have different expiries depending on how they were purchased:

• On-The-Go credits: credits have a one year expiry from the date of purchase.
• Monthly subscriptions: credits expire at the end of each monthly cycle.

The rentals of Online Dance Classes work on a credit system. You pre-purchase credits and then redeem them for classes. Credits can be acquired from the store in two different ways:

• On-the-go packages (one-off purchase, all class renatls last 10 days)
• Through monthly subscription (regular credits, you get to keep all class rentals)

Once you have credits, go to the Classes page:

We offer a free Online Dance Class every month for members to test and view how it works.

Go to Classes to view our free online dance class of the month.

Exercises and combinations on offer are for beginner, intermediate and advanced levels in the following dance styles: Ballet, Contemporary, Hip-Hop, Jazz, Jazz Funk, Lyrical and Tap, with more to come in the future!

An online dance class is a dance video that you can rent and learn from.

There are three different types of online dance classes:

• Basics: these are free for members who want to learn and discover their hidden dance talents in Ballet, Hip-Hop, Jazz & Tap.
• Exercises: these cover one to two counts of 8 exercises through to across-the-floor work.
• Combinations: these are choreographed routines on a particular style with music - generally eight counts of 8 or twelve counts of 6.

If your question is not listed above, click here.

From time to time, we may be doing some maintenance on the site. Please try plugging in to your account in shortly.

We recommend using Firefox on both PC and Mac. It's free! Our site is also fully tested on Firefox, Safari, Chrome, and I.E. (8 and 9).

If you are using I.E. 6 or 7, we strongly recommend upgrading to I.E. 8 (Microsoft no longer supports I.E. 6 and is phasing out 7), Safari, Chrome or Firefox for best performance.

Please contact us to report a copyright violation. Select 'report abuse' in the subject section.

All abuse reports on DancePlug are confidential. The user that you are reporting will not know that you have reported them. After the report is submitted, DancePlug investigates the issue and makes a determination as to whether or not the content should stay up. In certain situations, the circumstances necessitate more severe action. For instance, users who repeatedly violate our Terms of Service can be permanently banned from the site.

DancePlug encourages all users to report abusive content. If you have witnessed abuse on the site, please contact us, and select the topic 'report abuse.'

You can see any profile, however if you are not a friend you may only see a certain amount of information.

DancePlug Search allows you to search for profiles, classes and directory.

Advanced searches are also available:

• Profiles: location, occupation, dance styles, representation, gender, age ethnicity, hair and eye color. For example if you are looking for male dancers in contemporary and jazz, just click the appropriate checkboxes and filter.
• Classes: instructor, type, dance style and level
• Directory: type and location

Hosted by Benjamin Allen, the DancePlug Dish is your weekly news-flash web show on all things dance. We bring you news from the dance world: the who, the what, and the where of the moment.

View the DancePlug Dish.

To cancel your monthly plan, simply go to your 'my account' page and click on the 'subscription' tab. Note that you will immediately lose all features associated with your subscription, such as credits and rented online classes, or access to auditions. There are no refunds or credits for partial months.

You can re-subscribe at any time by going to the store.

You may choose to downgrade or upgrade you monthly subscription plan at any time (up to once per month). However note that you will be billed the new subscription fee the moment you choose to change plan. There are no refunds or credits for partial months.

If you upgrade or downgrade from a plan with credits to another plan with credits, you will still be able to keep your previous online dance classes rentals. Classes will only expire if you cancel your subscription all-together, or if you change to a plan that does not offer monthly credits, such as the Audition Plan.

DancePlug offers 2 different types of plans:

• Class Plans: receive regular credits to use towards the rental of Online Dance Classes
• Audition Plan: have unlimited access to the audition listings

Check out the store for more details.