Help - FAQs & Support

Danceplug is for anyone who has the slightest interest in the dance world!

DancePlug is for you, if you are a:

• dancer - promote yourself and show off your talents by posting basic info, résumé, pictures & demo reels and better yet, learn the latest dance trends;
• choreographer - showcase your work and find dancers to enhance your next production;
• teacher - advertise your skills along with where you are teaching, and expand your knowledge;
• dance company - showcase your company and its repertoire;
• dance studio or school - post your location, styles offered and teaching schedule;
• dance enthusiast - such as chiropractors, photographers, or simply anybody who wants to stay in touch with the dance world.

Yes, being a part of the DancePlug’s Network is free. There is no charge to register and establish your account on DancePlug. You can then create your profile, have your own link (www.danceplug.com/your-name) with your specs, info, résumé, pictures and videos. You can have access to all sorts of information, such as news, articles, interviews, the DancePlug Dish and more.

We do however offer other paid services, such as online dance classes, access to auditions, being a featured Plugger throughout the network, featuring an event and filming sessions called Lights, Camera, YOU!

A Plugger is a registered user of DancePlug.

At times, DancePlug uses some lingo:

• Plugger: users of DancePlug
• Plug In: log in
• Plug Out: log out
• Pulse: live feed of a Plugger's friends activity
• Fusebar: navigation bar at the bottom of your browser containing links useful to a Plugger (User)
• Fusebox: box containing useful links, situated on the Plugger's (user) homepage
• Outlet: an online dance class (combination or exercise)
• Powerstrip: a group of credits, to be used towards the rental of online dance classes (Outlets)

From our Sign Up page, just provide us with your name, email address, date of birth (see our Terms of Service for age eligibility), and occupation. After you complete the sign up form, an email containing your login information will be sent to the address you provided.

Do not forget to change your password once you logged into your new DancePlug Account.

Please follow the steps below to resolve this issue:

• Check your email application's spam or junk folder or filter.
• Check that you’re trying to plug in from the correct email address.
• Please note that some emails may be blocked by your ISP (internet service provider).
• Try signing up again as you may have entered your e-mail incorrectly the first time. Make sure to check spelling when signing up again.
• If you are still having trouble after the above steps, please contact us.

Please follow the steps below to resolve this issue:

• Delete your browser's cookies and temporary internet files, then close all your browsers and try signing up again.
• Make sure you didn’t add any spaces at the end of your email address.
• If you are still having trouble after the above steps, please contact us.

If you have forgotten your password, click onto the "forgot password" link. All you have to do is provide the name or email address you registered with and an email will be sent to you. This email will contain a one-time login link. Click on the link and you will enter your profile. Do not forget to go to your account settings and create a new password.

Make sure you are logged into your DancePlug account. Simply go to your Account page, and enter your new password.

All visitors and users of the site may see your Profile, which includes your basic information, about, stats, photos and videos. However only registered members of DancePlug can see the following contact information (provided that you entered those fields): contact #, e-mail and website.

To delete your DancePlug account, go to your Account and click on “delete”.

Be advised that all your content, information, credits or/and online class rentals will be lost at the time of deletion. You may sign-up with DancePlug again at any time, however you will have to start over.

You can update your information by either going to the Fusebar or your profile page.

• You will find the Fusebar at the bottom of your browser page. Hover over the Profile icon, and choose what you wish to edit: “basic info”, “stats”, “resume”, “photos”, video”;
• In your profile page, you will find all the edit options in the right column.

You may enter up to 3 occupations and 5 styles.

Go to the Fusebar at the bottom of your browser page and select “edit résumé” or go to your Profile page and choose from the right column.

Choose the category and enter your credits in the columns provided. You can reorder your entries by enabling “sorting” and using the arrows on the left side. To move an entry from one category to another, use the arrows on the right side.

To add pictures to your profile, choose “edit photos” from the Fusebar or from your Profile page; then use the uploader on the right side. Enter a title and tags (for searches), which you can change later.

• To sort the order of your pictures, select “enable sorting,” and use the left arrows to drag and drop to the desired order. Note that the first image at the top will be your main profile photo.
• Your thumbnail can be different from your main photo. To set your thumbnail, drag the picture you would like to use throughout the network and drag it into the top box “My Thumbnail Picture.”
• You can also choose your picture to be visible or not on your profile.

Make sure your file is in a JPG, GIF or PNG format, and maximum 2MB in size.

Your thumbnail will be the picture that represents you throughout the network. It can be different from your main profile photo.

To set your thumbnail, drag the picture you would like to use throughout the network and drag it into the top box “My Thumbnail Picture.”

Your main picture is the photo that shows on your profile page.

The first picture you upload will automatically be set as your main picture. If you upload more than one photo, you may change your main picture by dragging the desired profile picture to the top of the list (click "enable sorting" to reorder - make sure to save your sorting).

Follow the following steps, to resolve the issue:

• Your picture has to be a JPG, GIF or PNG file;
• Your picture must be lower than 2MB in size;
• Enter a title;
• Check the box to certify you own the rights to publish the picture you wish to upload;
• If you are still having trouble after the above steps, please contact us.

To add videos to your profile, choose “edit videos” from the Fusebar or from the right column on your Profile page. Use the uploader on the right side. Enter a title and tags (for searches), which you can change later.

• To sort the order of your videos, select “enable sorting,” and use the left arrows to drag and drop to the desired order.
• You can also choose your video to be visible or not on your profile.

Make sure your file is in a MPG, AVI, MOV, ASF, FLV, MP4 format and 100MB maximum. For decent quality, we recommend that your video’s size be 480 x 360 pixels.

To become a featured Plugger, you need to subscribe to the Promotion Plan.

Your thumbnail will regularly appear on the website’s homepage (open to the world) as well as all Pluggers homepage within the network.

On your profile page, you can let other Pluggers and non-Pluggers know what you are currently working on.

“Promote Yourself” is an easy way for Pluggers to send an invitation to their profile.

For example, you could use “Promote Yourself” for a job you are submitting to. The receiver will get an email containing a short message from you along with your main picture and a link to your profile.

"Promote Yourself" is a great tool to... promote yourself!

Friends is a two-way relationship, as a follower is only one-way.
Being friend with another Plugger, allows both you and your friend to see each other’s updates in the Pulse (new info, photos, videos, status updates, etc...).

As a follower, a Plugger gets to stay updated with the Followee’s work (change of info, new photos, videos, status updates, etc...) - but the Followee does not have any connection with its followers unless they become friends.

There are different ways to make friends:

• Use the DancePlug Search to find people you know and then click the “Add Friend” button on the right. If they are already your friend, the button will read “Remove Friend”.
• If you already are viewing a Plugger’s Profile, click the "Add Friend" button below their picture.
• You can also see Pluggers “you might know” on your homepage.

A friend request will be sent to that person. Once they confirm your request, they will be added to your Friends List.

There are two ways to remove a friend:

• Go to the Community tab, and click on the “remove friend” button next to your friend’s info.
• Go to your Friend’s Profile page and click on the button “remove friend” below their picture.

If you select this option, you will be removed from their Friends List as well. The Plugger removed will not be able to request a friendship. If you wish to be friends again, you will need to initiate the friend request.

Your "friends box" shows the thumbnails of randomly selected friends. The Pluggers displayed will change every time the page is refreshed. To see all your friends, go to your Community page.

There is no way to pick the friends that show up in that box.

Yes, you can invite anyone you want by using the "Tell a Friend" feature.

Click on the "Tell a Friend" grey button, which you can find in the narrow column. In the pop-up, enter your contacts e-mails (up to 100 e-mails at a time), add a message if you'd like, and send!

The comment board is for your friends to pin notes or quick messages on. You can always remove comments.

Only your DancePlug friends can see your comment board.

Unfortunately, you cannot attach a file to a Comment Board. You may only attach weblinks.

Yes, by default you get an e-mail notification when a new note has been posted on your comment board. You can choose to remove this option by going to your notification settings in you Acccount page, under "Notifications."

There are two ways to communicate with your friends:

1. From a Plugger’s profile - You can choose to send a message while viewing a Plugger's profile page by selecting the "send message" button below their main photo.
2. From your Mail - Select "write new message" from your “mail” tab, and type in the name of the friend(s) you would like to message.

You currently cannot attach files to a message. However you may include weblinks.

In your new message, copy and paste a link to any sort of media (blog, news article, website, video, music) within your message.

By default, you will receive notifications for new messages. You can change your notification preferences by going to the “Notifications” in your Account page.

Unfortunately you cannot restore deleted messages.

A blog is like an online journal, where you can enter anything you like, such as commentaries or description of events.

You can format your blog entries like a basic word document, you can also upload photos or add links.

All registered user have their own personal blog.

Pluggers and non-Pluggers can read your blog. However only logged-in Pluggers can leave comments on them.

A Forum is a place of community interaction where you can look for answers, post questions, share ideas and help others with their queries.

Check out DancePlug’s Forum.

DancePlug Search allows you to search for anything on the site. This includes Pluggers, occupations, styles, Outlets, events, résumé info, photos etc. Just type in the names and words you wish to search - either alone or in combination.

There are three search categories:

1. “pluggers”: if you are looking for other users
2. “outlets”: if you are looking for specific online dance classes
3. “content”: if you are looking for any type of contents, such as events, photos, résumé info

In the “Pluggers” section, you may refine your search with our “advanced search.” For example if you are looking for male dancers in contemporary and jazz, just click the appropriate checkboxes and filter.

In the “Outlets” section, you may also refine your search by instructor’s name, style, level, and type.

You can see any pluggers profile, however if you are not a friend you may only see a certain amount of information.

You can find shows, master classes, conventions, festivals and many other dance related events, across the globe.

If you have an event you wish to add in the Calendar, you may post it up for free. If you wish for your event to reach more viewers, you may feature it! Go to the store to get your event featured.

It is very simple to get your event listed into the DancePlug Calendar: Simply fill up our Event form, with as many details as possible. A DancePlug Team member will then post your event up within 3 business days.

You may view all your listed events in your account page. Go to "Account", choose the "Activity" tab, and view your listed events.

To make changes to a submitted event, follow these steps:

1. Go to your "Account";
2. Choose the "Activity" tab;
3. Choose "Listed event";
4. Find the event you wish to edit (if you have several), and click on "Edit".

Please allow 3 business days for your event to be published, from the date you submitted it.

However your event cannot be posted in the DancePlug Calendar if:

• It is a regular event (such as a weekly class);
• It is spread onto a period of more than a month;
• It does not have specific dates;
• It does not have a specific location;
• It is not dance related.

If your event does not fall into one of the conditions above and it is not listed 3 business days after you submitted it, please contact us.

You will reach a greater audience by featuring your event, as your event will appear:

• On the public homepage: so both Pluggers and non-Pluggers can see it;
• On the private homepage: for each Plugger to see;
• In the Events Calendar: on top of the calendar.
• In an episode of the DancePlug Dish*
• In an e-mail notification sent to all Pluggers*

* You must "Feature Your Event" at least 7 business days prior to the event, in order for it to be included in the DancePlug Dish and the e-blast.

Go to the store to feature your event.

Your event can be featured up to 1 month prior to the date (or first date) of your event.

DancePlug’s Insider Tips include all sorts of dance-related information, such as articles, interviews, world news, auditions, and other useful resources.

• Auditions: look for your next job!
• Articles: read tips from professional teachers, dancers, choreographers, health and more.
• Interviews: listen to what professionals have to say.
• World News: keep updated with dance news across the globe.
• Resources: find some useful links or other dance information.

Insider Tips are accessible to all Pluggers (except auditions which offer a limited view only; full access to auditions requires a subscription to the Promotion Plan)

All necessary details on auditions are accessible once subscribed to the Promotion Plan. Without a subscription, a Plugger may only view basic information.

To post your upcoming audition, simply fill up our audition form, and a DancePlug Team member will add it to the appropriate listing within 3 business days.

You may view all your listed auditions in your account page. Go to "Account", choose the "Activity" tab, and view your listed auditions.

To make changes to a listed audition, follow these steps:

1. Go to your "Account";
2. Choose the "Activity" tab;
3. Choose "Listed audition";
4. Find the audition you wish to edit (if you have several), and click on "Edit".

Please note that your updated audition may take up to 3 business days to be re-published.

Talents interested in your audition may submit through DancePlug in one-click. A standard e-mail will be sent to you, including a link to the applicant's DancePlug profile. Profiles may contain basic information, résumé, photos, and videos.

The advantages of using submissions via DancePlug are:

• reduces paper (go green)
• instant application, no dependence on the postal system
• no more attachments of all kind and sizes crowding your e-mail download folder
• identical presentation format for each applicant, makes it easier to view information
• one place to view all applicants necessary information

We call an Outlet, an online dance class video that you can rent and learn from.

There are three different types of Outlets:

• Basics: these are free for Pluggers (users) who want to learn and discover their hidden dance talents in Ballet, Hip-Hop, Jazz & Tap.
• Exercises: these covers one to two counts of 8 exercises through to across-the-floor work.
• Combinations: these are choreographed routine on a particular style with music - generally eight counts of 8 or twelve counts of 6.

All Outlets include the following features:

• Controls: pause, rewind and fast-forward at your own leasure.
• Slow motion: each class is slowed down for you to easily pick up details while you learn the choreography.
• Split screen: you can learn from front and back views at the same time so as not to miss hidden details (front view on the left, back view on the right).
• Full-screen: clear a space and really experience your class by using the full-screen capabilities
• Voice over: videos are accompanied by the instructor voicing over the counts or steps with the choreography.
• Notes: written tips from the choreographer will accompany each Outlet.

Exercises and combinations on offer are for beginner, intermediate and advanced levels in the following dance styles: Ballet, Contemporary, Hip-Hop, Jazz, Jazz Funk, Lyrical and Tap, with more to come in the future!

We call an Outlet, a dance combination or exercise that you can rent and learn from.

Or course you can, click here to view the demo or go to our Classes page and click on the demo in the left column.

The rentals of Outlets work on a credit system. You pre-purchase credits and then redeem them for Outlets. Credits can be acquired from the store in two different ways:

• By “Powerstrips” packages (one-off purchase)
• Through monthly subscription (regular credits)

Once you have credits, go to the Classes page:

1. Browse through all the Outlets;
2. Click on the one you wish to view, a preview of the class will appear in the video player with its details to the right;
3. If you wish to rent it, click on the button “use credits” to the right of the player.

The cost of an Outlet starts at $1.85 (depending on the subscription or package and the type of Outlet), plus applicable taxes.

Credits have different expiries depending on how they were purchased:

• Powerstrips: credits have a one year expiry from the date of purchase.
• Monthly subscriptions: credits expire at the end of each monthly cycle.

Online dance classes have different expiries:

• If the credits used were purchased through a Powerstrip, a user can view the rented Outlet for 10 days.
• If on a monthly subscription, a Plugger gets to keep all the rented Outlets until the subscription is cancelled.

Your “My Outlets" box on your Homepage shows randomly selected rented Outlets. To see all your Outlets, go to "My Outlets" on the Classes page.

There is no way to pick the Outlets that show up in that box.

To be able to view videos seamlessly, you need:

• a DSL connection or higher
• Adobe Flash 9.0 and up installed (click here to view what Flash version you have).

The “My Outlets” tab is where you can view all the Outlets you are currently renting.

Please check the following, if you cannot view a rented Outlet:

• Make sure your Outlet has not expired: if you are not on a subscription, Outlets are viewable for 10 days from the date of rental.
• If you have a slow connection, the video might be taking time to buffer (you have to have DSL to be able to view Outlets)
• If the Outlet is still in its date-range and you cannot view it, please contact our technical support team.

Anyone can sponsor an Outlet. Contact us for more details on being a sponsor.

DancePlug offers 3 different types of plans: Promotion, Outlet and Master.
Depending on the plan, you may have access to the audition listings and be featured Plugger on the homepage, or/and receive regular credits to use towards the rental of Outlets. Check out the store for more details.

You may choose to downgrade or upgrade you monthly subscription plan at any time (up to once per month). However note that you will be billed the new subscription fee the moment you choose to change plan. There are no refunds or credits for partial months.

If you upgrade or downgrade from a plan with credits to another plan with credits, you will still be able to keep your previous online dance classes rentals. These will only expire if you cancel your subscription all-together, or if you change to a plan that does not offer monthly credits, such as the Promotion Plan.

To cancel your monthly plan, simply go to the “Subscription” tab in your Account. Note that you will immediately lose all features acquired with your subscription, such as credits and rented online classes, access to auditions and being featured. There are no refunds or credits for partial months.

You can re-subscribe at any time by going to the store.

DancePlug encourages all users to report abusive content. If you have witnessed abuse on the site, go to the contact page, and select the topic “report abuse.”

All abuse reports on DancePlug are confidential. The user that you are reporting will not know that you have reported them. After the report is submitted, DancePlug investigates the issue and makes a determination as to whether or not the content should stay up. In certain situations, the circumstances necessitate more severe action. For instance, users who repeatedly violate our Terms of Service can be permanently banned from the site.

Please contact us to report a copyright violation. Select “report abuse” in the subject section.

We recommend using Firefox on both PC and Mac. It's free! Our site is also fully tested on Safari, Chrome, Opera and I.E. (7 and 8). DancePlug has created a quick reference page for all the top browsers you can use to make DancePlug and many other sites work the way in which they were intended.

If you are using I.E. 6, we strongly recommend upgrading to I.E. 7 (Microsoft no longer supports I.E. 6), Safari or Firefox for best performance.

From time to time, we may be doing some maintenance on the site. Please try plugging in to your account in a little bit.

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